{"id":532,"date":"2022-12-11T00:52:02","date_gmt":"2022-12-11T00:52:02","guid":{"rendered":"https:\/\/parenttaught101.com\/?page_id=532"},"modified":"2022-12-14T00:26:17","modified_gmt":"2022-12-14T00:26:17","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/parenttaught101.com\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"532\" class=\"elementor elementor-532\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9129934 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9129934\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b63b0c\" data-id=\"1b63b0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6db660 elementor-widget elementor-widget-heading\" data-id=\"d6db660\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Technical Support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f357538 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f357538\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02aafbe\" data-id=\"02aafbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-048c3a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"048c3a7\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4204988\" data-id=\"4204988\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f21550 elementor-widget elementor-widget-accordion\" data-id=\"0f21550\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My account expired and I didn\u2019t complete my course. How do I reactivate my account to complete my course requirements?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1581\"><p><strong>Easy,\u00a0<\/strong>follow the\u00a0steps below to<strong>\u00a0<\/strong>renew your course access and continue where you left off without losing course progress.<\/p><p>Account access expires one (1) year from your original order date. If your account shows a \u201cBlocked\u201d or\u00a0\u201cNot Activated,\u201d\u00a0status, your account is expired.<\/p><p>If you would like to complete your course without having to start from the beginning, you will need to re-enroll and pay the registration fee\u00a0to continue where you left off without losing course progress.<\/p><p><strong><u>Follow the Steps Below to Re-enroll:<\/u><\/strong><\/p><ol><li>Register and <strong>pay the course fee<\/strong>:\u00a0<a href=\"https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op=Purchase\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op%3DPurchase&amp;source=gmail&amp;ust=1670803265633000&amp;usg=AOvVaw1tIUTianPhZ4L3vnx-b06U\"><strong>Click HERE to Register<\/strong><\/a><\/li><li>Once you register, <strong>disregard<\/strong>\u00a0the\u00a0\u201cnew\u201d username<\/li><li>Send us an email at <a href=\"mailto:Support@ParentTaughtDrivingCourse.com\">Support@ParentTaughtDrivingCourse.com<\/a>\u00a0<\/li><li>Subject Line: <strong>\u201cRe-Enroll\u201d<\/strong><\/li><li>Include your <strong>new order number<\/strong><\/li><li>Include the original\u00a0<strong>\u201cusername\u201d<\/strong><\/li><\/ol><p>\u00a0Please note that without the\u00a0original username, we cannot reactivate your original account.<\/p><p><strong>\u00a0We have to\u00a0manually unlock your original account, so please allow 24-48 hours,\u00a0<\/strong>after you submit your email, for us to unlock your original\u00a0account.<\/p><p>\u00a0We will send you an email notification once your original account is unlocked.<\/p><p><a href=\"https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op=Purchase\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op%3DPurchase&amp;source=gmail&amp;ust=1670803265633000&amp;usg=AOvVaw1tIUTianPhZ4L3vnx-b06U\"><strong>CLICK HERE TO REGISTER<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1582\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My account is \u201cBlocked,\u201d \u201cNot Activated,\u201d what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1582\"><p>Account access expires one (1) year from your original order date. If your account shows a \u201cBlocked\u201d or\u00a0\u201cNot Activated,\u201d\u00a0status, your account is expired.<\/p><p>If you would like to complete your course without having to start from the beginning, you will need to re-enroll and pay the registration fee\u00a0to continue where you left off without losing course progress.<\/p><p><strong><u>Follow the Steps Below to Re-enroll:<\/u><\/strong><\/p><ol><li>Register and\u00a0<strong>pay the course fee<\/strong>:\u00a0<a href=\"https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op=Purchase\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op%3DPurchase&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw1aga6Vsi1cPTc6tmRawAz6\"><strong>Click HERE to Register<\/strong><\/a><\/li><li>Once you register,\u00a0<strong>disregard <\/strong>the\u00a0\u201cnew\u201d username<\/li><li>Send us an email at <a href=\"mailto:Support@ParentTaughtDrivingCourse.com\">Support@ParentTaughtDrivingCourse.com<\/a>\u00a0<\/li><li>Subject Line:\u00a0<strong>\u201cRe-Enroll\u201d<\/strong><\/li><li>Include your\u00a0<strong>new order number<\/strong><\/li><li>Include the original\u00a0<strong>\u201cusername\u201d<\/strong><\/li><\/ol><p>\u00a0Please note that without the\u00a0original username, we cannot reactivate your original account.<\/p><p><strong>\u00a0We have to\u00a0manually unlock your original account, so please allow 24-48 hours,\u00a0<\/strong>after you submit your email, for us to unlock your original\u00a0account.<\/p><p>\u00a0We will send you an email notification once your original account is unlocked.<\/p><p><a href=\"https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op=Purchase\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/products\/interactive-ptdc-course?op%3DPurchase&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw1aga6Vsi1cPTc6tmRawAz6\"><strong>CLICK HERE TO REGISTER<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1583\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1583\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don\u2019t remember my username, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1583\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1583\"><div><p>No worries, the\u00a0<strong>username<\/strong>\u00a0is always the registered student\u2019s\u00a0<strong>first name, middle initial (if any)<\/strong>\u00a0and\u00a0<strong>last name<\/strong>\u00a0(lowercase and one word).<\/p><p>For example, John Q Doe =\u00a0<strong>johnqdoe<\/strong>\u00a0(username). We do not have access to passwords, but you can\u00a0<a href=\"https:\/\/my.parenttaught101.com\/user\/password\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/user\/password&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw3ehaNl9hy4QDFbAEbd47hD\"><strong>reset your password by clicking here.<\/strong><\/a><\/p><p>Note that the \u201cpassword, reset link\u201d will be sent to the\u00a0<strong>email address noted in your registration information.<\/strong><\/p><p>If your account is \u201cBlocked\u201d or \u201cNot Activated\u201d your account is expired.<\/p><p>Please see \u201cTechnical Support\u201d questions 1 &amp; 2 or check your receipt to verify that\u00a0you\u2019re enrolled with\u00a0<a href=\"http:\/\/parenttaught101.com\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/ParentTaughtDrivingCourse.com&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw1V7fDRxG0xNkNDtpf3lIDc\">ParentTaughtDrivingCourse.com<\/a>.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1584\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1584\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don\u2019t know my password, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1584\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1584\"><p>No worries,\u00a0<a href=\"https:\/\/my.parenttaught101.com\/user\/password\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/my.parenttaught101.com\/user\/password&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw3ehaNl9hy4QDFbAEbd47hD\"><strong>Click HERE to Request a New Password<\/strong><\/a>.<\/p><p>Note that the \u201cpassword, reset link\u201d will be sent to the\u00a0<strong>email address noted in your registration information.<\/strong><\/p><p>If your account is \u201cBlocked\u201d or \u201cNot Activated\u201d your account is expired.<\/p><p>Please see \u201cTechnical Support\u201d questions 1 &amp; 2 or check your receipt to verify that\u00a0you\u2019re enrolled with\u00a0<a href=\"http:\/\/parenttaught101.com\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/ParentTaughtDrivingCourse.com&amp;source=gmail&amp;ust=1670803265634000&amp;usg=AOvVaw1V7fDRxG0xNkNDtpf3lIDc\">ParentTaughtDrivingCourse.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34dd5f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34dd5f3\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa04be7\" data-id=\"aa04be7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c183241 elementor-align-center elementor-widget elementor-widget-global elementor-global-455 elementor-widget-button\" data-id=\"c183241\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/my.parenttaughtdrivingcourse.com\/products\/interactive-ptdc-course?op=Purchase\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">GET STARTED!<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>My account expired and I didn\u2019t complete my course. How do I reactivate my account to complete my course requirements? Easy,\u00a0follow the\u00a0steps below to\u00a0renew your course access and continue where you left off without losing course progress. Account access expires one (1) year from your original order date. If your account shows a \u201cBlocked\u201d or\u00a0\u201cNot [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical Support - Parent Taught Driving Course<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parenttaught101.com\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - Parent Taught Driving Course\" \/>\n<meta property=\"og:description\" content=\"My account expired and I didn\u2019t complete my course. How do I reactivate my account to complete my course requirements? Easy,\u00a0follow the\u00a0steps below to\u00a0renew your course access and continue where you left off without losing course progress. Account access expires one (1) year from your original order date. 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